Terms & Conditions

Please read the terms that apply to your use of the Fix Trust platform before registering as an artisan or placing an order.

FixTrust Artisans Terms & Conditions

1. Independent Contractor Status

Artisans operate as independent service providers and are not employees, partners, or agents of FixTrust. Participation on the platform does not create an employment relationship between FixTrust and the artisan.

2. Verification Requirement

All artisans must provide accurate and valid identification and any verification documents requested by FixTrust. Providing false information may result in immediate suspension or permanent removal.

3. Professional Conduct

All artisans must communicate respectfully and professionally with customers, FixTrust staff, and other platform users. Harassment, abusive language, discrimination, or threatening behavior will not be tolerated.

4. Honesty & Transparency

Artisans must provide truthful information about their skills and experience, avoid misleading customers, clearly explain service costs before work begins, and accurately describe the work required.

5. Quality Workmanship

Artisans are expected to perform all work to a professional and satisfactory standard. Repeated complaints, poor workmanship, negligence, or substandard service may result in suspension or removal from the platform.

6. Timeliness

Artisans must arrive on time whenever possible, communicate delays promptly, and complete jobs within agreed timelines where reasonably achievable.

7. No Abandoning Jobs

Artisans shall not abandon a job after accepting it without a valid reason and proper communication with both the customer and FixTrust. Unjustified abandonment may result in disciplinary action.

8. Respect for Customer Property

Artisans must handle customer property carefully, take reasonable precautions to avoid damage, and leave work areas reasonably clean and safe upon completion.

9. No Unauthorized Charges

Artisans must not demand hidden fees, inflate prices unfairly, request unauthorized payments, or misrepresent costs to customers. Any additional costs must be clearly communicated and approved before work proceeds.

10. Accountability

Artisans agree to cooperate fully with customer complaints, service investigations, corrections, workmanship-related disputes, and guarantee claims.

11. FixTrust 5-Day Workmanship Guarantee

Artisans acknowledge and agree to support FixTrust's 5-day workmanship guarantee policy. Where a valid complaint relating to workmanship is reported within 5 days of job completion, artisans may be required to return to inspect the work, correct workmanship-related issues, and cooperate with FixTrust's resolution process.

12. Commission Structure

Artisans agree to pay FixTrust a commission of 10% of the total service value for jobs obtained through the platform unless otherwise agreed in writing. Failure to pay applicable commissions may result in suspension, removal, or withholding of future job opportunities.

13. Anti-Bypass Policy

Artisans shall not solicit, encourage, or arrange off-platform transactions with customers introduced through FixTrust. This includes asking customers to contact them directly for future jobs, attempting to avoid platform commissions, or moving FixTrust-generated business outside the platform.

14. Consequences of Bypassing

Violation of the Anti-Bypass Policy may result in formal warnings, suspension, permanent removal from FixTrust, and loss of future work opportunities.

15. No Fraudulent Activity

The following are strictly prohibited:

Violations may result in immediate removal and possible legal action.

16. Reviews and Ratings

Customer ratings and reviews may influence job opportunities, profile visibility, platform ranking, and continued participation on FixTrust.

17. Communication Obligation

Artisans must maintain reasonable communication with both customers and FixTrust throughout active jobs. Failure to respond to important communications may affect platform participation.

18. Protecting the FixTrust Reputation

Artisans represent the FixTrust brand while performing services obtained through the platform. Artisans are expected to uphold professionalism, reliability, integrity, and respect at all times.

19. Grounds for Suspension or Removal

FixTrust reserves the right to suspend or remove artisans for poor workmanship, repeated customer complaints, job abandonment, fraudulent conduct, bypassing platform rules, failure to pay commissions, unprofessional behavior, or violation of these Terms & Conditions.

20. Modification of Terms

FixTrust reserves the right to update these Terms & Conditions at any time. Continued participation on the platform constitutes acceptance of any updated terms.

FixTrust Customer Terms and Conditions

1. Acceptance of Terms

By using FixTrust, you agree to comply with these Terms and Conditions and any applicable policies published by FixTrust.

2. About FixTrust

FixTrust is a platform that connects customers with verified artisans for repair, maintenance, installation, and other home or business services. FixTrust aims to improve trust, accountability, and service quality by verifying artisans and providing customer support.

3. Service Requests

Customers must provide accurate information when requesting services, including their name, contact information, location, and a description of the service required. Providing false or misleading information may result in service cancellation or account restriction.

4. Pricing

Service pricing may vary depending on the type of service, complexity of the work, location, and materials required. Customers will be informed of applicable costs before work begins whenever reasonably possible.

5. Payments

Customers agree to pay for completed services according to the agreed service terms. Failure to make payment for completed work may result in suspension or permanent restriction from using FixTrust.

6. Customer Responsibilities

Customers agree to treat artisans respectfully, provide safe access to the work location, communicate honestly and clearly, cooperate during service delivery, and report issues truthfully.

7. FixTrust 5-Day Workmanship Guarantee

FixTrust provides a limited 5-day workmanship guarantee on eligible services completed through the platform. If a problem arises directly due to an artisan's workmanship within 5 days of job completion, FixTrust may investigate the complaint and arrange corrective action where appropriate.

The guarantee does not cover customer misuse or negligence, damage caused by third parties, manufacturer defects, defective materials supplied by the customer, new or unrelated faults, normal wear and tear, or changes or modifications made after the artisan leaves. All guarantee claims must be reported within the 5-day guarantee period.

8. Customer Protection Policy

FixTrust's guarantee, customer support, dispute resolution, and protection policies apply only to jobs arranged and managed through FixTrust. Customers are strongly encouraged to keep all bookings, communications, and transactions within the FixTrust system.

9. Off-Platform Transactions

If a customer chooses to engage an artisan directly outside FixTrust after being introduced through the platform, the FixTrust 5-day workmanship guarantee, customer protection benefits, and dispute resolution services become void. FixTrust shall not be responsible for losses, damages, fraud, service failures, or payment disputes resulting from such off-platform arrangements. Customers acknowledge that they assume full responsibility for any service conducted outside the FixTrust platform.

10. Reviews and Feedback

Customers may submit reviews and ratings based only on genuine service experiences. FixTrust reserves the right to remove reviews that are false, misleading, abusive, defamatory, or fraudulent.

11. Prohibited Activities

Customers must not engage in fraud or scams, harass artisans or FixTrust staff, provide false information, manipulate reviews or ratings, or use FixTrust for unlawful purposes.

12. Limitation of Liability

While FixTrust makes reasonable efforts to verify artisans and facilitate quality service, FixTrust does not guarantee that every service will be error-free. FixTrust shall not be liable for indirect, incidental, special, or consequential damages arising from the use of services arranged through the platform.

13. Privacy

Customer information will be used only for service-related purposes and handled in accordance with FixTrust's Privacy Policy.

14. Changes to Terms

FixTrust reserves the right to update these Terms and Conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised terms.

15. Contact and Support

For complaints, disputes, support, or inquiries, customers should contact FixTrust through the official channels provided on the platform.